H-E-B Non-Enrolled Partners, We offer easy-to-understand cash prices for hassle-free service.
We offer simple, straight-forward prices with no insurance required. With our customer-friendly billing options, you can pay during your visit, online, or via our mobile app using cash, credit, and FSA. Services are for patients 12 years and older.
Take Control of Your Health Care Costs through our Affordable Primary Care Membership Plans
For a low monthly fee, you can have unlimited visits with your doctor as well as receive many other primary care services. Depending on the membership plan you choose, you also can receive additional primary care services including physical therapy, chiropractic services, registered dietitian visits, and health coaching as well.
Quick care visit for minor illnesses & infections
Treatment for minor injuries, sprains, or strains
Sports & School Physicals
Camp Physicals
Pelvic/Pap Exams
This is a discounted fee-for-service plan. This is not an insurance plan; insurance outside of the H-E-B PPO Medical plan is not accepted.
Unlimited medical visits in person or via telehealth with basic lab testing, including annual wellness visits
Personalized referral and medical record coordination
24/7 access to care
Access to all H-E-B Primary Care locations
Monthly medication therapy management consultation
Annual flu vaccine
Physical therapy (Referral required)
H-E-B Dietitian and meal planning visits (Max 3 per month)
H-E-B Health Coaching consultations (Max 3 per month)
ADD-ON SERVICES
Primary Care Services
Basic Labs & Tests
Clinic Administered Medication*
Vaccines*
DME (Durable Medical Equipment)
H-E-B Nutrition Services
Body Composition Testing
Personalized Meal Planning
Wellness & Comprehensive Nutrition Consults
Basic Labs & Tests
Clinic Administered Medication*
Vaccines*
(Prevnar 13)
(Pneumovax 23)
(Typhim)
** VACCINES NOT INCLUDED ON THIS LIST, INCLUDING TRAVEL VACCINES, CAN BE QUOTED AS REQUESTED.
DME (Durable Medical Equipment)
Membership Terms
One-time enrollment fee: $65 per member with a cap of $130 for a family which is defined as spouse and children age 12 to age 26
If you need to make some budget changes or need to put your membership on “pause” for whatever reason, we will never charge you to cancel
Taking charge of your household’s health? We offer a family membership discount option as well (15% off/family member)
Don’t want the hassle of a monthly bill? We offer a 15% discount per month is applied when the annual amount is paid in full
This is a discounted fee-for-service plan. This is not an insurance plan; insurance is not accepted. Services vary by location and are subject to availability.
Frequently Asked Questions
What is included in my membership?
All your primary care visits at H-E-B Wellness Primary Care locations are included, as well as 24/7 telehealth access to a primary care provider. Routine lab tests that are ordered by your H-E-B Wellness Primary Care provider and routine vaccinations are also included. Go to (insert new website page) for more details. Hospital services and specialist care are not included in your membership.
What vaccines are included in my membership?
Only routine vaccines recommended by CDC/WHO for routine health are included. Travel vaccines are excluded.
Do I need to sign a long-term contract?
No long-term contract is required. Your monthly membership will automatically renew each month for additional one-month periods at $70 or 90 per month unless you cancel. If you are not satisfied, please let us know and your membership will be canceled within 30 days.
How do I enroll?
There are several ways to enroll:
- Call 855-803-9355 to speak to an H-E-B Wellness Primary Care representative.
- Fill out the inquiry form online and an H-E-B Wellness Primary Care representative will call you within 48 hours. If you decide to enroll, our representative will send you our enrollment agreement via DocuSign to review and sign.
- If you would like to meet one of our providers first to learn more, we can do that too with a FREE complimentary 15-minute meet and greet with a direct primary care provider
When is membership effective?
Immediately upon your completion of the enrollment process.
Is an enrollment fee required?
Yes, our enrollment fee is $65 per person with a cap of $130 per family. Family is defined as your spouse and children age 12 to age 26.
Is there a cancellation fee?
There is no cancellation fee. We do request 30 days’ advance notice of cancellation. You may send your cancellation notification to H-E-B Wellness Primary Care to: [email protected]
Do I receive a discount if I pay my membership fee annually?
Yes. You will receive a 15% discount for paying your membership fee a full year in advance. Annual membership fee is non-refundable in the event of a cancellation.
Do I receive a discount if I enroll my family?
Yes. For each additional family member, you will receive a 15% discount off their membership fee. Family is defined as your spouse and children age 12 to age 26.
Will insurance cover my membership fee?
No. The membership fee will not be covered by insurance. For services not included in your membership, you may be able to submit a claim to your health plan and they may reimburse you for those services. H-E-B Wellness Primary Care does not submit claims to health plans or insurance companies.
Do I still need health insurance?
Your membership covers your routine primary care at H-E-B Wellness Primary Care locations. It is not health insurance. We recommend you obtain insurance coverage for hospital-based care, specialist services, and other services and procedures which would not be included in your membership.
Do I still need insurance if I have a membership?
Yes, you’ll still need insurance. Your membership is not an insurance plan; you’ll still need insurance if you have a major health problem, need hospital care, or need to see a specialist.
Do you accept Medicare or Medicaid?
No, we do not accept Medicare or Medicaid.
How do I reach a provider after hours?
Call H-E-B Wellness Primary Care at 855-803-WELL (9355) and your call will be forwarded to an on-call service which will notify the on-call provider to call you back.
How are specialist referrals handled?
If you need to see a specialist, H-E-B Wellness Primary Care will coordinate your care with the specialist providers, so they are aware of your health history and the reason for the referral. Specialist visits are not included in your membership. You will be financially responsible for such services.
Can I access medical care if I am out of town?
Many minor medical issues may be able to be managed over the phone without the need for an in-person visit, so we should be your first point of contact. If more extensive care is required, we can help coordinate your care to ensure you receive the appropriate evaluation and treatment.
I prefer telehealth visits. Is this an option?
Yes. Telehealth visits are covered as part of your membership.
If I need to see a provider multiple times in a month, is there a maximum number of visits?
No. Medically appropriate primary care at H-E-B Wellness Primary Care locations (whether in-person or by telehealth) are unlimited.
Is COVID-related testing included as part of my membership?
Yes. COVID tests are capped at one per week per member.
Can I use my FSA or HSA to pay for services?
Per IRS guidelines, you may use your FSA or HSA to pay for individual services not covered by your membership fees, such as lab tests, injectables, and vaccines. However, you may not use your FSA or HSA to pay for your membership fee.
Do I have access to all H-E-B Wellness Primary Care practices?
Yes, as a member you have access to all locations. Some of our services are only offered at our larger clinics.
How does billing work?
You will be billed monthly, on the date you initially enrolled in your membership.
How do I get my test results?
There are two ways to get your lab test results. Your test results will be available to be viewed directly in our health portal. A member of the H-E-B Wellness Primary Care team will also reach out to you to share the results directly. As a member of H-E-B Wellness Primary Care, you will have access to online scheduling, our H-E-B Wellness Primary Care app, and our H-E-B Wellness Primary Care Portal where you can manage your records, chat with your provider, view your results, and more.
How do I submit a request for a prescription refill?
Prescription refill requests are best requested through your pharmacy of choice. This speeds up the process. Alternately, you can use the Healow portal or call directly into the clinic to request a prescription refill.
What if I need to go to a specialist or to the hospital?
Specialists and hospital coverage are not included in the membership. We recommend that you purchase catastrophic or wrap-around insurance coverage to make sure you are insured for the unexpected.
Do you prorate the monthly membership fee based on my enrollment date?
No.
What is the minimum and maximum age for a child under the membership plan?
We see children age 12 to age 17.